Novatium follows the Service Managed Model created by the HBS (Harvard Business School) as the backbone for our business philosophy:
Leadership underpins profitability of the service chain.
Internal quality generates personal satisfaction.
The internal quality is measured in terms of the feelings that employees have towards their work, their colleagues and the companies they are serving. Employees develop over time communication strategies and skills to interact with customers creating a purpose of meaningful importance to their day to day actitivies.
The factors that influence employee satisfaction are satisfaction with the work itself, training, pay, respectful and dignified treatment, teamwork and a sincere company interest in the welfare of employees.
Employee satisfaction derived mainly from services and supporting policies that allow employees provide high quality results to customers.
Employee satisfaction creates loyalty.
Employee loyalty creates productivity.
Employee productivity creates value.
Perceived value generate customer satisfaction.
Customer satisfaction generates customer loyalty.
Customer loyalty drives profitability and growth.