Novatium has an area of Consulting and Projects with capacity and experience to provide consulting services related to areas of both Information Technology (Data Center, IT support teams, etc.), and customer services (Call Centers, Help desks, etc.)
Projects can include the creation of areas and structures from scratch, or improvements of existing structures. Follow examples of projects and improvements plans made to our customers:
Organization of IT support service areas.
Optimization of technological platforms.
Cost reduction of IT management.
Definition of technological stack and standardization.
Design and implementation of new systems and platforms.
Adaptation of internal processes under international standards (ISO, ITIL, COPC).
Implementation of network and systems management tools.
Preparation of request for proposals.
Development of framework agreements with suppliers of Hardware, Software and / or Services.
Evaluation and selection of suppliers.
Selection and training of key personnel.
Development of internal service agreements between user and IT areas.